Minimize Implementation Costs
Entertainment
The client's goal was to ensure a
smooth implementation of a new Point-of-Sale
system and avoid any
unnecessary shutdowns or customer
satisfaction issues. The key was to make
sure their staff was prepared for the
changes in their day to day processes, and
understood why the new system was being
implemented. A video-based eLearning module
was created to showcase
the benefits of the new system. In order to
appeal to and keep the attention of a young
workforce, humorous
“factoids” in MTV-like pop-ups
were incorporated, and the video was designed
for the "big screen". The result was
that employees understood the benefits of
the new system, were eager to learn, and
were more tolerant of inherent challenges
associated with large-scale technology
implementations.
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