Improve
Scalability and Staffing Optimization
Energy / Utility
The client was challenged with maintaining a consistent
IT staff level before, and after software
migrations, system upgrades, and new
software roll-outs. An innovative help-desk
placement process was implemented to provide full time
and part time backups for networking and
other technical areas. The result was an
increase in stability and decrease in
stress within the IT department, which
drove an improved capability on major IT
projects and optimized staffing levels.
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