Shorten Time-to-Proficiency (New Hires)
Consumer Services
The client was struggling with a lengthy
time-to-proficiency of new hires within
their call center. In order to shorten
training while maximizing retention of
key information a number of custom eLearning courses
were developed and deployed on a new
Learning Management System. The result was a significant
improvement of the training organization as
well as a shorter and better orientation program for new
call center representatives.
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